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Content Ask Slashdot: What Will Language Be Like In a Future 'Human-Machine Era'? What is artificial intelligence? Deliver exceptional employee and customer centric experiences while reducing service costs
Chatbots, conversational IVR, and virtual agents check all of these boxes. When deployed, they help customer service teams more effectively route issues and…
For example, chatbots are used to provide answers to frequently asked questions. Accomplishing this involves layers of different processes in NLU technology, such as feature extraction and classification, entity linking and knowledge management. Natural language processing, that is, natural language communication, or natural language understanding and natural language generation, is very difficult. The root reason…